One-stop government centres in Pančevo, Subotica, Kragujevac and Loznica receive UAE-backed support

Serbia’s Ministry of Public Administration and Local Self-Government said on November 9 that support provided by the United Arab Emirates had been implemented to improve one-stop administrative centres in Pančevo, Subotica, Kragujevac and Loznica. The stated goal is to let residents complete more public-administration tasks through a “one-stop” service model.

What the announcement confirms

According to the Serbian government’s statement, the support forms part of the bilateral partnership between Serbia and the UAE. It involves sharing expertise, practices and approaches to public-service delivery. The ministry says the project is intended to make administrative procedures faster, easier and more accessible.

The announcement does not provide a complete city-by-city list of newly available procedures, the financial value of the support, equipment supplied or separate completion dates. Residents should therefore not assume that every national or municipal procedure has automatically moved to the one-stop centre.

What residents should check before visiting

• whether the specific application is handled at the local one-stop centre;
• which documents, fees and forms are required;
• whether an appointment is necessary and the current opening hours;
• whether part of the procedure must be completed online or with another authority.

The safest approach is to check the official municipal website or contact the administration in Pančevo, Subotica, Kragujevac or Loznica immediately before travelling. Available services and local arrangements may differ.

Further cooperation has been announced

The Serbian government says cooperation will continue through the UAE Government Experience Exchange Programme and that additional local governments are expected to receive support. The next municipalities, timetable and concrete arrangements have not yet been announced; the government says they will be formalised later.

Primary source: Government of Serbia statement, November 9, 2026. SrbijaNews prepared this independent explanation of the public announcement; it is not advertising or an endorsement of individual counter services.